FAQs

How do I place an order?

To place your order, simply browse our products and click the “Add to Cart” or “Buy Now” button. Then, complete the checkout process by entering your shipping and billing details. We’ll take care of the rest and ship your order to the address you provide.

Will I receive an order confirmation email?

Yes! Once your order is successfully placed, you’ll receive an Order Confirmation Email containing a summary of your order, along with your shipping and billing details.

If you don’t see it in your inbox, please check your Spam, Promotions, Social, or All Mail folders under the sender name “Lane & Clark.” Still can’t find it? No worries — just email us at support@laneandclark.com, and we’ll resend the confirmation to your email address.

Is my personal information secure on your website?

Absolutely. Our website uses SSL encryption to ensure all your personal information is protected. We do not store your credit card information — it is used one time only during checkout. We are committed to safeguarding your privacy at all times.

How do I check the status of my order?

Once you place your order, our fulfillment team will pack and ship your items as quickly as possible. After your order has been shipped, you’ll receive a shipping confirmation email with tracking details.

You can also track your order at any time by visiting our Track Your Order page.

What payment methods do you accept?

We accept the following payment methods:

American Express (Amex)
Apple Pay
Google Pay
Maestro
Mastercard
Shop Pay
Visa

Can I return my order?

Yes, we accept returns within 30 days of delivery. To be eligible, items must be in original condition, unused, and in perfect condition.

To initiate a return, please contact us through our Contact page and we’ll guide you through the process.

Contact Us

Store Name: Lane & Clark
Email: support@laneandclark.com
Address: 16 Cotham Rd, Kew VIC 3101, Australia
Phone: +61386141692

Our Service Hours: Monday to Friday: 10:00 AM – 6:00 PM (AEST)
We will respond within 24 hours on Monday to Friday.